/* ==========================================
   OmniCRM V4.0 - Estilos Visuales Premium
   Estética Glassmorphic en Modo Oscuro Profundo
   ========================================== */

/* Variables del Sistema de Diseño */
:root {
  --font-family: 'Plus Jakarta Sans', 'Outfit', sans-serif;
  --blur-value: 20px;
  --transition-speed: 0.25s;
}

body.theme-dark-premium {
  --bg-primary: #0a0c10;
  --bg-secondary: #11141d;
  --bg-tertiary: #1b1f2e;
  --bg-glass: rgba(17, 20, 29, 0.75);
  
  --border-color: rgba(255, 255, 255, 0.08);
  --border-focus: rgba(168, 85, 247, 0.4);
  
  --text-main: #f3f5f9;
  --text-secondary: #9ea9bb;
  --text-muted: #626f84;
  
  --accent-purple: #a855f7;
  --accent-purple-glow: rgba(168, 85, 247, 0.15);
  --accent-emerald: #10b981;
  --accent-emerald-glow: rgba(16, 185, 129, 0.15);
  --accent-orange: #f59e0b;
  --accent-orange-glow: rgba(245, 158, 11, 0.15);
  --accent-red: #ef4444;
  --accent-red-glow: rgba(239, 68, 68, 0.15);
}

body.theme-dark-cobalt {
  --bg-primary: #0f172a;
  --bg-secondary: #1e293b;
  --bg-tertiary: #334155;
  --bg-glass: rgba(30, 41, 59, 0.75);
  
  --border-color: rgba(255, 255, 255, 0.08);
  --border-focus: rgba(56, 189, 248, 0.4);
  
  --text-main: #f8fafc;
  --text-secondary: #cbd5e1;
  --text-muted: #94a3b8;
  
  --accent-purple: #38bdf8;
  --accent-purple-glow: rgba(56, 189, 248, 0.15);
  --accent-emerald: #34d399;
  --accent-emerald-glow: rgba(52, 211, 153, 0.15);
  --accent-orange: #fbbf24;
  --accent-orange-glow: rgba(251, 191, 36, 0.15);
  --accent-red: #f87171;
  --accent-red-glow: rgba(248, 113, 113, 0.15);
}

body.theme-light-classic {
  --bg-primary: #f8fafc;
  --bg-secondary: #ffffff;
  --bg-tertiary: #f1f5f9;
  --bg-glass: rgba(255, 255, 255, 0.85);
  
  --border-color: rgba(15, 23, 42, 0.08);
  --border-focus: rgba(124, 58, 237, 0.4);
  
  --text-main: #0f172a;
  --text-secondary: #475569;
  --text-muted: #64748b;
  
  --accent-purple: #7c3aed;
  --accent-purple-glow: rgba(124, 58, 237, 0.08);
  --accent-emerald: #059669;
  --accent-emerald-glow: rgba(5, 150, 105, 0.08);
  --accent-orange: #d97706;
  --accent-orange-glow: rgba(217, 119, 6, 0.08);
  --accent-red: #dc2626;
  --accent-red-glow: rgba(220, 38, 38, 0.08);
}

body.theme-light-ocean {
  --bg-primary: #f0f9ff;
  --bg-secondary: #ffffff;
  --bg-tertiary: #e0f2fe;
  --bg-glass: rgba(255, 255, 255, 0.85);
  
  --border-color: rgba(14, 165, 233, 0.12);
  --border-focus: rgba(14, 165, 233, 0.4);
  
  --text-main: #0f172a;
  --text-secondary: #334155;
  --text-muted: #64748b;
  
  --accent-purple: #0284c7;
  --accent-purple-glow: rgba(2, 132, 199, 0.08);
  --accent-emerald: #0ea5e9;
  --accent-emerald-glow: rgba(14, 165, 233, 0.08);
  --accent-orange: #f97316;
  --accent-orange-glow: rgba(249, 115, 22, 0.08);
  --accent-red: #ef4444;
  --accent-red-glow: rgba(239, 68, 68, 0.08);
}

body.theme-light-classic .bg-gradient-glow,
body.theme-light-ocean .bg-gradient-glow {
  opacity: 0.04;
}

body.theme-dark-premium .bg-gradient-glow,
body.theme-dark-cobalt .bg-gradient-glow {
  opacity: 0.12;
}

/* Reset General y Tipografía */
* {
  margin: 0;
  padding: 0;
  box-sizing: border-box;
  font-family: var(--font-family);
  -webkit-font-smoothing: antialiased;
}

body {
  background-color: var(--bg-primary);
  color: var(--text-main);
  height: 100vh;
  overflow: hidden;
  position: relative;
}

/* Degradados de Fondo Estéticos */
.bg-gradient-glow {
  position: absolute;
  width: 500px;
  height: 500px;
  border-radius: 50%;
  filter: blur(140px);
  opacity: 0.12;
  pointer-events: none;
  z-index: 0;
}

.blue-glow {
  background: radial-gradient(circle, var(--accent-purple) 0%, transparent 70%);
  top: -10%;
  left: 20%;
}

.purple-glow {
  background: radial-gradient(circle, var(--accent-emerald) 0%, transparent 70%);
  bottom: -10%;
  right: 15%;
}

/* ==========================================
   Estructura General (Layout de 4 Columnas)
   ========================================== */
.app-container {
  display: grid;
  grid-template-columns: 200px 280px 1fr 260px;
  height: 100vh;
  width: 100vw;
  max-width: 100%;
  position: relative;
  z-index: 1;
  overflow: hidden;
}

/* Scrollbars Personalizados */
::-webkit-scrollbar {
  width: 6px;
  height: 6px;
}

::-webkit-scrollbar-track {
  background: transparent;
}

::-webkit-scrollbar-thumb {
  background: var(--border-color);
  border-radius: 4px;
}

::-webkit-scrollbar-thumb:hover {
  background: var(--text-muted);
}

/* Elementos Reutilizables de Interfaz */
.divider {
  height: 1px;
  background-color: var(--border-color);
  margin: 16px 0;
}

.minimal-select {
  background-color: var(--bg-tertiary);
  border: 1px solid var(--border-color);
  color: var(--text-main);
  padding: 8px 12px;
  border-radius: 8px;
  outline: none;
  font-size: 13px;
  cursor: pointer;
  transition: border var(--transition-speed);
}

.minimal-select:focus {
  border-color: var(--accent-purple);
}

/* Botones Básicos */
.primary-btn {
  background-color: var(--accent-purple);
  color: #fff;
  border: none;
  padding: 10px 16px;
  border-radius: 8px;
  font-weight: 500;
  font-size: 13px;
  cursor: pointer;
  transition: transform 0.15s, opacity 0.15s;
}

.primary-btn:hover {
  opacity: 0.9;
  transform: translateY(-1px);
}

.primary-btn:active {
  transform: translateY(0);
}

.accent-btn {
  background: linear-gradient(135deg, var(--accent-purple) 0%, #a252ff 100%);
  color: #fff;
  border: none;
  padding: 12px;
  border-radius: 8px;
  font-weight: 600;
  cursor: pointer;
  transition: box-shadow var(--transition-speed);
}

.accent-btn:hover {
  box-shadow: 0 0 15px rgba(138, 43, 226, 0.4);
}

.success-btn {
  background-color: var(--accent-emerald);
  color: #fff;
  border: none;
  padding: 10px;
  border-radius: 8px;
  font-weight: 600;
  font-size: 13px;
  cursor: pointer;
}

.danger-btn {
  background-color: rgba(239, 68, 68, 0.15);
  color: var(--accent-red);
  border: 1px solid rgba(239, 68, 68, 0.25);
  padding: 10px;
  border-radius: 8px;
  font-weight: 600;
  font-size: 13px;
  cursor: pointer;
  transition: background-color var(--transition-speed);
}

.danger-btn:hover {
  background-color: rgba(239, 68, 68, 0.25);
}

.btn-block {
  display: block;
  width: 100%;
}

.btn-sm {
  padding: 6px 12px;
  font-size: 12px;
}

.badge {
  background-color: var(--bg-tertiary);
  color: var(--text-secondary);
  font-size: 11px;
  font-weight: 600;
  padding: 2px 8px;
  border-radius: 12px;
  margin-left: auto;
  border: 1px solid var(--border-color);
}

.badge-accent {
  background-color: var(--accent-purple-glow);
  color: var(--accent-purple);
  border-color: rgba(138, 43, 226, 0.2);
}

/* ==========================================
   COLUMNA 1: SIDEBAR DE NAVEGACIÓN
   ========================================== */
.sidebar {
  background-color: var(--bg-secondary);
  border-right: 1px solid var(--border-color);
  display: flex;
  flex-direction: column;
  padding: 20px 14px;
  height: 100%;
  min-height: 0;
  overflow-y: auto;
  overflow-x: hidden;
}

.brand-section {
  margin-bottom: 24px;
}

.brand-logo {
  display: flex;
  align-items: center;
  gap: 10px;
  color: var(--accent-purple);
}

.brand-name {
  font-size: 18px;
  font-weight: 700;
  color: var(--text-main);
  letter-spacing: -0.5px;
}

.version-tag {
  font-size: 10px;
  color: var(--text-muted);
  font-weight: 400;
}

.nav-menu {
  display: flex;
  flex-direction: column;
  gap: 6px;
  flex: 1;
  min-height: 0; /* Crucial for overflow to work in flex container */
  overflow-y: auto;
  overflow-x: hidden;
  padding-right: 4px; /* Space for scrollbar */
}

/* Custom scrollbar for nav-menu */
.nav-menu::-webkit-scrollbar {
  width: 4px;
}
.nav-menu::-webkit-scrollbar-track {
  background: transparent;
}
.nav-menu::-webkit-scrollbar-thumb {
  background-color: var(--border-color);
  border-radius: 4px;
}

.menu-divider {
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  color: var(--text-muted);
  letter-spacing: 0.8px;
  margin: 18px 0 8px 10px;
}

.nav-item {
  background: transparent;
  border: none;
  color: var(--text-secondary);
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 10px 12px;
  border-radius: 8px;
  font-size: 14px;
  font-weight: 500;
  cursor: pointer;
  text-align: left;
  transition: all var(--transition-speed);
}

.nav-item:hover {
  background-color: rgba(255, 255, 255, 0.03);
  color: var(--text-main);
}

.nav-item.active {
  background-color: var(--bg-tertiary);
  color: var(--text-main);
  border-left: 2px solid var(--accent-purple);
  padding-left: 10px;
}

.nav-item .icon {
  opacity: 0.7;
}

.nav-item.active .icon {
  color: var(--accent-purple);
  opacity: 1;
}

/* Perfil de Usuario Lateral */
.user-profile-section {
  background-color: var(--bg-tertiary);
  border: 1px solid var(--border-color);
  padding: 12px;
  border-radius: 12px;
  display: grid;
  grid-template-columns: 40px 1fr;
  grid-template-rows: auto auto;
  gap: 4px 10px;
  align-items: center;
}

.user-avatar-container {
  grid-row: span 2;
  position: relative;
  width: 40px;
  height: 40px;
}

.user-avatar {
  width: 100%;
  height: 100%;
  border-radius: 50%;
  object-fit: cover;
}

.status-indicator {
  position: absolute;
  bottom: 0;
  right: 0;
  width: 11px;
  height: 11px;
  border-radius: 50%;
  border: 2px solid var(--bg-tertiary);
}

.status-indicator.active, .status-indicator.success { background-color: var(--accent-emerald); }
.status-indicator.away, .status-indicator.warning { background-color: var(--accent-orange); }
.status-indicator.offline, .status-indicator.error { background-color: var(--accent-red); }
.status-indicator.neutral { background-color: var(--text-muted); }


.user-name {
  font-weight: 600;
  font-size: 13px;
  color: var(--text-main);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.user-role-badge {
  font-size: 11px;
  color: var(--text-muted);
}

.status-dropdown-wrapper {
  grid-column: span 2;
  margin-top: 8px;
}

.status-select {
  width: 100%;
  padding: 6px;
  font-size: 12px;
}


/* ==========================================
   COLUMNA 2: LISTADO DE CHATS / BANDEJA
   ========================================== */
.chats-list-panel {
  background-color: var(--bg-glass);
  backdrop-filter: blur(var(--blur-value));
  border-right: 1px solid var(--border-color);
  display: flex;
  flex-direction: column;
  height: 100%;
  min-height: 0;
  overflow: hidden;
}

.panel-header {
  padding: 20px 16px 12px 16px;
  border-bottom: 1px solid var(--border-color);
}

.panel-header h2 {
  font-size: 18px;
  font-weight: 700;
  margin-bottom: 12px;
}

.search-bar-wrapper {
  position: relative;
  width: 100%;
  margin-bottom: 12px;
}

.search-bar-wrapper input {
  width: 100%;
  background-color: var(--bg-tertiary);
  border: 1px solid var(--border-color);
  padding: 8px 12px 8px 36px;
  border-radius: 8px;
  color: var(--text-main);
  outline: none;
  font-size: 13px;
  transition: border-color var(--transition-speed);
}

.search-bar-wrapper input:focus {
  border-color: var(--accent-purple);
}

.search-icon {
  position: absolute;
  left: 12px;
  top: 50%;
  transform: translateY(-50%);
  color: var(--text-muted);
  pointer-events: none;
}

/* Pestañas de Filtrado */
.filter-tabs {
  display: flex;
  background-color: var(--bg-primary);
  padding: 4px;
  border-radius: 8px;
  gap: 2px;
}

.filter-btn {
  background: transparent;
  border: none;
  color: var(--text-secondary);
  flex: 1;
  padding: 6px 2px;
  font-size: 11px;
  font-weight: 600;
  border-radius: 6px;
  cursor: pointer;
  transition: all var(--transition-speed);
}

.filter-btn.active {
  background-color: var(--bg-tertiary);
  color: var(--text-main);
  box-shadow: 0 2px 6px rgba(0,0,0,0.15);
}

/* Contenedor de Tarjetas de Chat */
.chats-cards-container {
  flex: 1;
  overflow-y: auto;
  padding: 10px 8px;
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.chat-card {
  background-color: rgba(255, 255, 255, 0.01);
  border: 1px solid transparent;
  padding: 12px;
  border-radius: 10px;
  cursor: pointer;
  display: grid;
  grid-template-columns: 36px 1fr auto;
  grid-template-rows: auto auto;
  gap: 4px 10px;
  align-items: center;
  transition: all var(--transition-speed);
}

.chat-card:hover {
  background-color: rgba(255, 255, 255, 0.03);
  border-color: var(--border-color);
}

.chat-card.active {
  background-color: var(--accent-purple-glow);
  border-color: rgba(138, 43, 226, 0.25);
}

.chat-card-avatar {
  width: 36px;
  height: 36px;
  background-color: var(--bg-tertiary);
  color: var(--accent-purple);
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  font-size: 14px;
  border: 1px solid var(--border-color);
}

.chat-card.active .chat-card-avatar {
  background-color: var(--accent-purple);
  color: #fff;
  border-color: var(--accent-purple);
}

.chat-card-name {
  font-weight: 600;
  font-size: 13px;
  color: var(--text-main);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.chat-card-time {
  font-size: 11px;
  color: var(--text-muted);
}

.chat-card-message {
  font-size: 12px;
  color: var(--text-secondary);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  grid-column: span 2;
}

.chat-card-badges {
  grid-column: span 3;
  display: flex;
  gap: 4px;
  margin-top: 4px;
  align-items: center;
}

.mini-badge {
  font-size: 10px;
  padding: 1px 6px;
  border-radius: 4px;
  font-weight: 500;
}

.badge-pending { background-color: var(--accent-orange-glow); color: var(--accent-orange); }
.badge-working { background-color: var(--accent-purple-glow); color: var(--accent-purple); }
.badge-finished { background-color: var(--accent-emerald-glow); color: var(--accent-emerald); }
.badge-agent-tag { background-color: var(--bg-tertiary); color: var(--text-secondary); border: 1px solid var(--border-color); }

.empty-state {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  height: 200px;
  color: var(--text-muted);
  font-size: 12px;
  text-align: center;
  padding: 20px;
}


/* ==========================================
   COLUMNA 3: PANEL CENTRAL (CHAT-BOX)
   ========================================== */
.chat-workspace-panel {
  background-color: var(--bg-primary);
  display: flex;
  flex-direction: column;
  height: 100%;
  position: relative;
  min-height: 0;
  overflow: hidden;
}

/* Vista Inicial - Ningún Chat Seleccionado */
.no-chat-selected {
  flex: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  color: var(--text-muted);
  padding: 40px;
  text-align: center;
}

.no-chat-illustration {
  margin-bottom: 16px;
  color: var(--border-color);
  animation: float-anim 3s ease-in-out infinite;
}

@keyframes float-anim {
  0% { transform: translateY(0px); }
  50% { transform: translateY(-8px); }
  100% { transform: translateY(0px); }
}

.no-chat-selected h3 {
  color: var(--text-main);
  font-weight: 600;
  margin-bottom: 8px;
}

.no-chat-selected p {
  font-size: 13px;
  max-width: 320px;
}

/* Estructura del Chat Seleccionado */
.active-chat-view {
  display: flex;
  flex-direction: column;
  height: 100%;
  min-height: 0;
  overflow: hidden;
}

.chat-header {
  background-color: var(--bg-secondary);
  border-bottom: 1px solid var(--border-color);
  padding: 14px 20px;
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.chat-client-info {
  display: flex;
  align-items: center;
  gap: 12px;
}

.client-avatar-placeholder {
  width: 40px;
  height: 40px;
  background-color: var(--accent-purple-glow);
  color: var(--accent-purple);
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  font-size: 16px;
  border: 1px solid rgba(138, 43, 226, 0.2);
}

.client-meta-header h3 {
  font-size: 15px;
  font-weight: 600;
}

.chat-header-subtext {
  font-size: 11px;
  color: var(--text-secondary);
}

.chat-header-actions {
  display: flex;
  align-items: center;
  gap: 12px;
}

.assign-dropdown-container {
  display: flex;
  align-items: center;
  gap: 8px;
}

.assign-dropdown-container label {
  font-size: 12px;
  color: var(--text-secondary);
}

/* Alerta de la Ventana de 24 Horas */
.warning-banner-24h {
  padding: 10px 16px;
  font-size: 12px;
  display: flex;
  align-items: center;
  gap: 10px;
  border-bottom: 1px solid var(--border-color);
  animation: slide-down 0.3s ease-out;
}

@keyframes slide-down {
  from { transform: translateY(-10px); opacity: 0; }
  to { transform: translateY(0); opacity: 1; }
}

.warning-banner-24h.active-window {
  background-color: rgba(16, 185, 129, 0.05);
  color: var(--accent-emerald);
}

.warning-banner-24h.expired-window {
  background-color: rgba(245, 158, 11, 0.05);
  color: var(--accent-orange);
}

/* Historial de Mensajes */
.messages-history-box {
  flex: 1;
  overflow-y: auto;
  padding: 20px;
  display: flex;
  flex-direction: column;
  gap: 14px;
}

/* Estructura de Burbujas */
.message-row {
  display: flex;
  width: 100%;
}

.message-row.row-client { justify-content: flex-start; }
.message-row.row-agent { justify-content: flex-end; }
.message-row.row-bot, .message-row.row-system { justify-content: center; }

.message-bubble {
  max-width: 65%;
  padding: 12px 14px;
  border-radius: 12px;
  font-size: 13.5px;
  line-height: 1.5;
  position: relative;
  animation: fade-in-bubble 0.2s cubic-bezier(0.1, 0.8, 0.25, 1);
}

@keyframes fade-in-bubble {
  from { transform: translateY(6px); opacity: 0; }
  to { transform: translateY(0); opacity: 1; }
}

/* Estilos Específicos por Emisor */
.row-client .message-bubble {
  background-color: var(--bg-tertiary);
  color: var(--text-main);
  border-bottom-left-radius: 2px;
  border: 1px solid var(--border-color);
}

.row-agent .message-bubble {
  background: linear-gradient(135deg, var(--accent-purple) 0%, #701ab8 100%);
  color: #fff;
  border-bottom-right-radius: 2px;
}

.row-bot .message-bubble {
  background-color: rgba(255, 255, 255, 0.02);
  color: var(--text-secondary);
  border: 1px solid var(--border-color);
  font-style: italic;
  max-width: 80%;
  text-align: center;
  border-radius: 20px;
  font-size: 12px;
}

.row-system .message-bubble {
  background-color: var(--accent-purple-glow);
  color: var(--accent-purple);
  border: 1px solid rgba(138, 43, 226, 0.2);
  max-width: 80%;
  text-align: center;
  border-radius: 20px;
  font-size: 12px;
  font-weight: 500;
}

.message-meta {
  display: block;
  font-size: 9.5px;
  margin-top: 6px;
  opacity: 0.6;
  text-align: right;
}

.agent-signature {
  font-weight: 700;
  display: block;
  font-size: 10px;
  margin-bottom: 2px;
  text-transform: uppercase;
  letter-spacing: 0.5px;
}

/* Sugerencias de Respuestas Rápidas (Slash Overlay) */
.quick-replies-overlay {
  position: absolute;
  bottom: 80px;
  left: 20px;
  right: 20px;
  background-color: var(--bg-tertiary);
  border: 1px solid var(--border-color);
  border-radius: 12px;
  box-shadow: 0 -8px 24px rgba(0,0,0,0.3);
  z-index: 10;
  max-height: 220px;
  overflow-y: auto;
  animation: slide-up 0.2s cubic-bezier(0.1, 0.8, 0.25, 1);
}

@keyframes slide-up {
  from { transform: translateY(12px); opacity: 0; }
  to { transform: translateY(0); opacity: 1; }
}

.overlay-header {
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  color: var(--text-muted);
  letter-spacing: 0.8px;
  padding: 10px 14px;
  border-bottom: 1px solid var(--border-color);
}

.quick-replies-list {
  list-style: none;
}

.quick-reply-option {
  padding: 10px 14px;
  font-size: 12.5px;
  cursor: pointer;
  display: flex;
  justify-content: space-between;
  border-bottom: 1px solid rgba(255, 255, 255, 0.02);
  transition: background var(--transition-speed);
}

.quick-reply-option:hover {
  background-color: var(--accent-purple-glow);
}

.shortcut-tag {
  background-color: var(--bg-secondary);
  color: var(--accent-purple);
  font-family: monospace;
  font-weight: 700;
  font-size: 11px;
  padding: 1px 6px;
  border-radius: 4px;
  border: 1px solid var(--border-color);
}

/* Footer de Envío y Selección de Plantillas */
.chat-input-footer {
  background-color: var(--bg-secondary);
  border-top: 1px solid var(--border-color);
  padding: 16px 20px;
}

/* Caja de Texto Libre */
.free-text-input-wrapper {
  display: flex;
  align-items: center;
  background-color: var(--bg-tertiary);
  border: 1px solid var(--border-color);
  border-radius: 10px;
  padding: 8px 14px;
  gap: 12px;
  transition: border-color var(--transition-speed);
}

.free-text-input-wrapper:focus-within {
  border-color: var(--accent-purple);
}

.free-text-input-wrapper textarea {
  flex: 1;
  background: transparent;
  border: none;
  color: var(--text-main);
  outline: none;
  font-size: 13.5px;
  resize: none;
  max-height: 100px;
}

/* Mensajes Programados Preview */
.scheduled-messages-preview {
  background-color: var(--bg-tertiary);
  border: 1px solid var(--border-color);
  border-radius: 8px;
  margin-bottom: 12px;
  padding: 10px 14px;
}

.sched-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 8px;
  font-size: 11px;
  font-weight: bold;
  color: var(--text-muted);
}

.sched-list {
  display: flex;
  flex-direction: column;
  gap: 6px;
  max-height: 120px;
  overflow-y: auto;
}

.sched-item {
  display: flex;
  justify-content: space-between;
  align-items: center;
  background-color: var(--bg-secondary);
  border: 1px solid var(--border-color);
  border-radius: 6px;
  padding: 6px 10px;
  font-size: 12px;
}

.sched-item-details {
  display: flex;
  flex-direction: column;
  gap: 2px;
  flex: 1;
  overflow: hidden;
}

.sched-item-time {
  font-size: 10px;
  font-family: monospace;
  color: var(--accent-purple);
  font-weight: 600;
}

.sched-item-text {
  color: var(--text-main);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  max-width: 90%;
}

.sched-item-delete-btn {
  background: transparent;
  border: none;
  color: var(--status-rejected);
  cursor: pointer;
  padding: 4px;
  border-radius: 4px;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: background-color 0.2s ease;
}

.sched-item-delete-btn:hover {
  background-color: rgba(239, 68, 68, 0.1);
}

.scheduler-btn:hover {
  background-color: var(--bg-secondary) !important;
  color: var(--accent-purple) !important;
  border-color: var(--accent-purple) !important;
}


.send-btn {
  background-color: var(--accent-purple);
  color: #fff;
  border: none;
  width: 32px;
  height: 32px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  transition: transform 0.15s;
}

.send-btn:hover {
  transform: scale(1.05);
}

/* Inyección de Plantillas Oficiales (Bloqueo 24h) */
.meta-templates-input-wrapper {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.expired-lock-notice {
  font-size: 11.5px;
  color: var(--accent-orange);
  display: flex;
  align-items: center;
  gap: 8px;
  font-weight: 500;
}

.template-selector-box {
  display: flex;
  gap: 12px;
}

.template-select {
  flex: 1;
}

.template-preview-box {
  background-color: rgba(245, 158, 11, 0.03);
  border: 1px dashed rgba(245, 158, 11, 0.2);
  color: var(--text-secondary);
  font-size: 12px;
  font-style: italic;
  padding: 10px;
  border-radius: 6px;
}


/* ==========================================
   COLUMNA 4: PANEL DERECHO (FICHA DE CONTACTO & ACCIONES)
   ========================================== */
.client-details-panel {
  background-color: var(--bg-glass);
  backdrop-filter: blur(var(--blur-value));
  border-left: 1px solid var(--border-color);
  padding: 20px 16px;
  overflow-y: auto;
  height: 100%;
  min-height: 0;
}

.panel-section-title {
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  color: var(--text-muted);
  letter-spacing: 0.8px;
  margin-bottom: 12px;
}

.detail-row {
  display: flex;
  justify-content: space-between;
  font-size: 13px;
  margin-bottom: 10px;
}

.detail-label {
  color: var(--text-secondary);
}

.detail-val {
  color: var(--text-main);
  font-weight: 500;
}

.font-mono {
  font-family: monospace;
}

.badge-source {
  background-color: rgba(255,255,255,0.05);
  padding: 1px 6px;
  border-radius: 4px;
  font-size: 11px;
  border: 1px solid var(--border-color);
}

.total-spent {
  color: var(--accent-emerald);
  font-weight: 700;
}

/* Botones de Calificación de Calidad */
.rating-buttons-group {
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.rating-btn {
  background-color: rgba(255,255,255,0.02);
  border: 1px solid var(--border-color);
  color: var(--text-secondary);
  padding: 10px;
  border-radius: 8px;
  font-size: 12.5px;
  font-weight: 500;
  cursor: pointer;
  transition: all var(--transition-speed);
  text-align: left;
}

.rating-btn:hover {
  background-color: rgba(255,255,255,0.05);
  color: var(--text-main);
}

.rating-btn.active.rate-alta {
  background-color: var(--accent-emerald-glow);
  color: var(--accent-emerald);
  border-color: rgba(16, 185, 129, 0.3);
}

.rating-btn.active.rate-media {
  background-color: var(--accent-orange-glow);
  color: var(--accent-orange);
  border-color: rgba(245, 158, 11, 0.3);
}

.rating-btn.active.rate-baja {
  background-color: var(--accent-red-glow);
  color: var(--accent-red);
  border-color: rgba(239, 68, 68, 0.3);
}

/* Botones de Estados Comerciales */
.status-commercial-group {
  display: flex;
  gap: 6px;
  margin-bottom: 12px;
}

.state-btn {
  background-color: rgba(255,255,255,0.02);
  border: 1px solid var(--border-color);
  color: var(--text-secondary);
  flex: 1;
  padding: 8px 4px;
  font-size: 11px;
  font-weight: 600;
  border-radius: 6px;
  cursor: pointer;
  transition: all var(--transition-speed);
}

.state-btn:hover {
  background-color: rgba(255,255,255,0.04);
}

.state-btn.active.btn-working {
  background-color: var(--accent-purple-glow);
  color: var(--accent-purple);
  border-color: rgba(138, 43, 226, 0.3);
}

.state-btn.active.btn-rejected {
  background-color: var(--accent-red-glow);
  color: var(--accent-red);
  border-color: rgba(239, 68, 68, 0.3);
}

.state-btn.active.btn-finished {
  background-color: var(--accent-emerald-glow);
  color: var(--accent-emerald);
  border-color: rgba(16, 185, 129, 0.3);
}

/* Formulario de Cierre de Transacción */
.close-transaction-form {
  background-color: rgba(16, 185, 129, 0.02);
  border: 1px dashed rgba(16, 185, 129, 0.2);
  border-radius: 10px;
  padding: 12px;
  margin-top: 10px;
  animation: slide-down 0.2s cubic-bezier(0.1, 0.8, 0.25, 1);
}

.close-transaction-form h4 {
  font-size: 12px;
  font-weight: 700;
  color: var(--accent-emerald);
  margin-bottom: 10px;
}

.form-group {
  margin-bottom: 10px;
}

.form-group.row-flex {
  display: flex;
  gap: 10px;
}

.form-group.row-flex div {
  flex: 1;
}

.form-group label {
  display: block;
  font-size: 11px;
  color: var(--text-secondary);
  margin-bottom: 4px;
}

.form-group input, .form-group textarea {
  width: 100%;
  background-color: var(--bg-tertiary);
  border: 1px solid var(--border-color);
  color: var(--text-main);
  padding: 8px 10px;
  border-radius: 6px;
  outline: none;
  font-size: 12.5px;
}

.form-group textarea {
  resize: none;
  height: 60px;
}

.form-group input:focus, .form-group textarea:focus {
  border-color: var(--accent-emerald);
}

/* Caja de Opt-Out */
.optout-box p {
  font-size: 11px;
  color: var(--text-secondary);
  margin-bottom: 10px;
  line-height: 1.4;
}

.optout-active-banner {
  background-color: rgba(239, 68, 68, 0.05);
  border: 1px solid rgba(239, 68, 68, 0.2);
  color: var(--accent-red);
  font-size: 11.5px;
  padding: 10px;
  border-radius: 8px;
  line-height: 1.4;
  text-align: center;
}

.client-card-info-empty {
  display: flex;
  align-items: center;
  justify-content: center;
  height: 100%;
  color: var(--text-muted);
  font-size: 12px;
  text-align: center;
}


/* ==========================================
   VISTAS DE SUPERVISOR (PANELES FLOTANTES)
   ========================================== */
.full-tab-overlay-view {
  position: absolute;
  top: 0;
  left: 200px; /* Al lado del Sidebar */
  right: 0;
  bottom: 0;
  background-color: var(--bg-primary);
  z-index: 20;
  padding: 30px;
  display: flex;
  flex-direction: column;
  overflow-y: auto;
  animation: fade-in-panel 0.25s ease-out;
}

@keyframes fade-in-panel {
  from { opacity: 0; transform: scale(0.995); }
  to { opacity: 1; transform: scale(1); }
}

.overlay-panel-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  border-bottom: 1px solid var(--border-color);
  padding-bottom: 16px;
  margin-bottom: 24px;
}

.overlay-panel-header h2 {
  font-size: 20px;
  font-weight: 700;
}

.close-overlay-btn {
  background: transparent;
  border: none;
  color: var(--text-secondary);
  font-size: 28px;
  cursor: pointer;
}

.close-overlay-btn:hover {
  color: var(--text-main);
}

/* Dashboard Grid */
.dashboard-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(360px, 1fr));
  gap: 20px;
}

.dash-card {
  background-color: var(--bg-secondary);
  border: 1px solid var(--border-color);
  padding: 20px;
  border-radius: 12px;
}

.dash-card h3 {
  font-size: 14px;
  font-weight: 700;
  text-transform: uppercase;
  color: var(--text-muted);
  letter-spacing: 0.8px;
  margin-bottom: 20px;
}

/* Missing Layout Utilities */
.row-flex {
  display: flex;
  gap: 15px;
  align-items: center;
}

.row-flex > div {
  flex: 1;
}

/* Métricas Comerciales */
.stats-row-grid {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 15px;
}

.stat-box {
  background: var(--bg-tertiary);
  padding: 15px;
  border-radius: 8px;
  display: flex;
  flex-direction: column;
  justify-content: center;
  align-items: flex-start;
  gap: 8px;
}

.stat-number {
  font-size: 18px;
  font-weight: 700;
  color: var(--text-main);
  line-height: 1.2;
  word-break: break-word;
}

.stat-label {
  font-size: 10px;
  color: var(--text-secondary);
  text-transform: uppercase;
  letter-spacing: 0.5px;
  line-height: 1.3;
}

/* Export inputs */
.export-card input[type="date"], .export-card select {
  width: 100%;
  box-sizing: border-box;
  padding: 8px 12px;
  background: var(--bg-primary);
  border: 1px solid var(--border-color);
  color: var(--text-main);
  border-radius: 6px;
  font-family: var(--font-family);
  margin-top: 5px;
}

/* Monitor de Salud */
.quality-display {
  display: flex;
  align-items: center;
  gap: 16px;
  margin-bottom: 20px;
}

.quality-circle-indicator {
  width: 60px;
  height: 60px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  font-size: 12px;
  box-shadow: 0 0 15px transparent;
}

.quality-circle-indicator.high {
  background-color: var(--accent-emerald-glow);
  color: var(--accent-emerald);
  border: 2px solid var(--accent-emerald);
  box-shadow: 0 0 15px rgba(16, 185, 129, 0.2);
}

.quality-circle-indicator.medium {
  background-color: var(--accent-orange-glow);
  color: var(--accent-orange);
  border: 2px solid var(--accent-orange);
  box-shadow: 0 0 15px rgba(245, 158, 11, 0.2);
}

.quality-circle-indicator.low {
  background-color: var(--accent-red-glow);
  color: var(--accent-red);
  border: 2px solid var(--accent-red);
  box-shadow: 0 0 15px rgba(239, 68, 68, 0.2);
}

.quality-meta {
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.quality-title {
  font-size: 15px;
  font-weight: 600;
}

.quality-desc {
  font-size: 11.5px;
  color: var(--text-secondary);
}

.quality-controls-sandbox {
  background-color: rgba(255,255,255,0.01);
  border: 1px solid var(--border-color);
  padding: 12px;
  border-radius: 8px;
  margin-bottom: 12px;
}

.quality-controls-sandbox span {
  font-size: 11.5px;
  color: var(--text-secondary);
  display: block;
  margin-bottom: 8px;
}

.sandbox-buttons {
  display: flex;
  gap: 6px;
}

.btn-quality-sim {
  flex: 1;
  background-color: var(--bg-primary);
  border: 1px solid var(--border-color);
  color: var(--text-secondary);
  padding: 6px;
  font-size: 11px;
  font-weight: 600;
  border-radius: 6px;
  cursor: pointer;
}

.btn-quality-sim.active {
  border-color: var(--accent-purple);
  color: var(--text-main);
  background-color: var(--accent-purple-glow);
}

.rate-limit-warning {
  background-color: rgba(245, 158, 11, 0.05);
  border: 1px solid rgba(245, 158, 11, 0.2);
  color: var(--accent-orange);
  font-size: 11px;
  padding: 10px;
  border-radius: 6px;
  margin-top: 10px;
}

/* Métricas Dashboard */
.stats-row-grid {
  display: flex;
  gap: 12px;
}

.stat-box {
  background-color: var(--bg-tertiary);
  border: 1px solid var(--border-color);
  flex: 1;
  padding: 16px;
  border-radius: 10px;
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.stat-number {
  font-size: 20px;
  font-weight: 700;
  color: var(--text-main);
}

.stat-label {
  font-size: 11px;
  color: var(--text-muted);
}

/* Exportación */
.export-success-message {
  background-color: rgba(16, 185, 129, 0.05);
  border: 1px solid rgba(16, 185, 129, 0.2);
  color: var(--accent-emerald);
  font-size: 11.5px;
  padding: 10px;
  border-radius: 6px;
  margin-top: 12px;
  text-align: center;
}

/* Logs de Auditoría */
.auditoria-container-box {
  background-color: var(--bg-secondary);
  border: 1px solid var(--border-color);
  border-radius: 12px;
  padding: 20px;
}

.auditoria-info {
  font-size: 12.5px;
  color: var(--text-secondary);
  margin-bottom: 20px;
}

.table-wrapper {
  overflow-x: auto;
}

.audit-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 13px;
  text-align: left;
}

.audit-table th {
  background-color: var(--bg-tertiary);
  border-bottom: 2px solid var(--border-color);
  color: var(--text-muted);
  font-weight: 600;
  padding: 12px;
}

.audit-table td {
  border-bottom: 1px solid var(--border-color);
  padding: 12px;
  color: var(--text-main);
}

.font-bold {
  font-weight: 600;
}

.audit-tag {
  font-size: 11px;
  font-weight: 600;
  padding: 2px 8px;
  border-radius: 12px;
}

.tag-system { background-color: var(--accent-purple-glow); color: var(--accent-purple); }
.tag-export { background-color: var(--accent-orange-glow); color: var(--accent-orange); }


/* ==========================================
   WIDGET FLOTANTE DE SIMULACIÓN Y CONTROL
   ========================================== */
.sandbox-control-widget {
  position: absolute;
  bottom: 20px;
  right: 20px;
  width: 320px;
  background-color: var(--bg-glass);
  backdrop-filter: blur(var(--blur-value));
  border: 1px solid var(--border-color);
  border-radius: 14px;
  box-shadow: 0 10px 30px rgba(0,0,0,0.5);
  z-index: 50;
  overflow: hidden;
  transition: all var(--transition-speed);
}

.sandbox-header {
  background: linear-gradient(135deg, var(--bg-tertiary) 0%, rgba(255,255,255,0.02) 100%);
  padding: 12px 16px;
  display: flex;
  justify-content: space-between;
  align-items: center;
  cursor: pointer;
  border-bottom: 1px solid var(--border-color);
}

.title-sandbox {
  font-size: 11.5px;
  font-weight: 700;
  color: var(--text-main);
  letter-spacing: 0.8px;
  display: flex;
  align-items: center;
  gap: 8px;
}

.pulse-icon {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background-color: var(--accent-purple);
  box-shadow: 0 0 8px var(--accent-purple);
  animation: pulse-anim 1.5s infinite;
}

@keyframes pulse-anim {
  0% { transform: scale(0.9); opacity: 0.7; }
  50% { transform: scale(1.2); opacity: 1; }
  100% { transform: scale(0.9); opacity: 0.7; }
}

.chevron-arrow {
  font-size: 10px;
  color: var(--text-secondary);
  transition: transform var(--transition-speed);
}

.sandbox-body {
  padding: 16px;
  display: flex;
  flex-direction: column;
  gap: 14px;
  max-height: 400px;
  overflow-y: auto;
}

.sandbox-control-widget.collapsed .sandbox-body {
  max-height: 0;
  padding-top: 0;
  padding-bottom: 0;
  border-top: none;
}

.sandbox-control-widget.collapsed .chevron-arrow {
  transform: rotate(-90deg);
}

.sandbox-control-group {
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.sandbox-control-group label {
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  color: var(--text-muted);
  letter-spacing: 0.5px;
}

.role-selector-toggle-buttons {
  display: flex;
  gap: 4px;
  background-color: var(--bg-primary);
  padding: 3px;
  border-radius: 8px;
}

.role-btn {
  flex: 1;
  background: transparent;
  border: none;
  color: var(--text-secondary);
  padding: 6px 2px;
  font-size: 10.5px;
  font-weight: 600;
  border-radius: 6px;
  cursor: pointer;
  text-align: center;
  line-height: 1.2;
  transition: all var(--transition-speed);
}

.role-btn small {
  font-size: 8px;
  opacity: 0.6;
}

.role-btn.active {
  background-color: var(--bg-tertiary);
  color: var(--accent-purple);
  box-shadow: 0 2px 6px rgba(0,0,0,0.15);
  border: 1px solid rgba(138, 43, 226, 0.15);
}

.sandbox-tip {
  background-color: var(--accent-purple-glow);
  border-left: 3px solid var(--accent-purple);
  padding: 8px 10px;
  border-radius: 4px;
  font-size: 11px;
  color: var(--text-secondary);
  line-height: 1.4;
}

.sandbox-tip strong {
  color: var(--text-main);
}

/* Clases de Soporte Operacional */
.hidden {
  display: none !important;
}

.sandbox-select {
  width: 100%;
  padding: 8px 12px;
  border-radius: 6px;
  background-color: var(--bg-tertiary) !important;
  border: 1px solid var(--border-color) !important;
  color: var(--text-main) !important;
  font-size: 12.5px;
  font-family: inherit;
  cursor: pointer;
  outline: none;
  margin-top: 4px;
  -webkit-appearance: none;
  appearance: none;
  background-image: url("data:image/svg+xml;utf8,<svg fill='white' height='24' viewBox='0 0 24 24' width='24' xmlns='http://www.w3.org/2000/svg'><path d='M7 10l5 5 5-5z'/><path d='M0 0h24v24H0z' fill='none'/></svg>");
  background-repeat: no-repeat;
  background-position: right 8px center;
  background-size: 16px;
  padding-right: 30px;
}
.sandbox-select option {
  background-color: #1e1e2f;
  color: #ffffff;
}

/* ==========================================
   ESTILOS TABLERO KANBAN (PIPELINE)
   ========================================== */
.kanban-board {
  display: flex;
  gap: 16px;
  overflow-x: auto;
  padding: 10px 0 20px 0;
  height: calc(100% - 60px);
  align-items: stretch;
}

.kanban-column {
  flex: 1;
  min-width: 280px;
  max-width: 320px;
  background-color: rgba(255, 255, 255, 0.015);
  border: 1px solid var(--border-color);
  border-radius: 12px;
  display: flex;
  flex-direction: column;
  overflow: hidden;
  transition: background-color 0.25s, border-color 0.25s;
}

.kanban-column.dragover {
  background-color: rgba(138, 43, 226, 0.06);
  border-color: var(--accent-purple);
  box-shadow: inset 0 0 10px rgba(138, 43, 226, 0.1);
}

.kanban-column-header {
  padding: 14px 16px;
  border-bottom: 1px solid var(--border-color);
  display: flex;
  justify-content: space-between;
  align-items: center;
  font-weight: 600;
  font-size: 13px;
  background: rgba(0, 0, 0, 0.15);
  color: var(--text-main);
}

.kanban-badge {
  background-color: var(--bg-tertiary);
  color: var(--text-secondary);
  padding: 2px 8px;
  border-radius: 20px;
  font-size: 10.5px;
  font-weight: 700;
  border: 1px solid var(--border-color);
}

.kanban-cards-list {
  padding: 12px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  overflow-y: auto;
  flex: 1;
  min-height: 200px;
}

.kanban-card {
  background-color: var(--bg-tertiary);
  border: 1px solid var(--border-color);
  border-radius: 8px;
  padding: 12px;
  cursor: grab;
  transition: transform 0.2s, box-shadow 0.2s, border-color 0.2s;
}

.kanban-card:hover {
  transform: translateY(-2px);
  box-shadow: 0 6px 14px rgba(0, 0, 0, 0.3);
  border-color: rgba(255, 255, 255, 0.15);
}

.kanban-card:active {
  cursor: grabbing;
}

.kanban-card-name {
  font-size: 12.5px;
  font-weight: 600;
  color: var(--text-main);
  margin-bottom: 4px;
}

.kanban-card-phone {
  font-size: 11px;
  color: var(--text-secondary);
  font-family: monospace;
}

.kanban-card-meta {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-top: 10px;
}

.kanban-card-agent {
  font-size: 9.5px;
  padding: 2px 6px;
  border-radius: 4px;
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid var(--border-color);
  color: var(--text-secondary);
  font-weight: 500;
}

/* ==========================================
   ESTILOS COPILOTO IA Y SUGERENCIAS
   ========================================== */
.ai-copilot-container {
  padding: 10px 16px;
  background: rgba(138, 43, 226, 0.025);
  border-bottom: 1px solid var(--border-color);
  border-top: 1px solid var(--border-color);
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.ai-copilot-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
}

.ai-title {
  font-size: 10.5px;
  font-weight: 700;
  color: var(--accent-purple);
  text-transform: uppercase;
  letter-spacing: 0.6px;
}

.ai-autopilot-wrapper {
  display: flex;
  align-items: center;
  gap: 6px;
}

.autopilot-checkbox {
  cursor: pointer;
  width: 13px;
  height: 13px;
  accent-color: var(--accent-purple);
}

.autopilot-label {
  font-size: 11px;
  font-weight: 600;
  color: var(--text-secondary);
  cursor: pointer;
  user-select: none;
}

.ai-suggestions-row {
  display: flex;
  gap: 8px;
  overflow-x: auto;
  padding-bottom: 4px;
}

.ai-suggestions-row::-webkit-scrollbar {
  height: 4px;
}

.ai-suggestions-row::-webkit-scrollbar-thumb {
  background: var(--border-color);
  border-radius: 4px;
}

.ai-suggestion-chip {
  background: var(--bg-tertiary);
  border: 1px solid var(--border-color);
  border-radius: 16px;
  padding: 6px 12px;
  font-size: 11px;
  color: var(--text-main);
  cursor: pointer;
  transition: all 0.2s;
  white-space: nowrap;
  max-width: 250px;
  overflow: hidden;
  text-overflow: ellipsis;
}

.ai-suggestion-chip:hover {
  background: var(--accent-purple-glow);
  border-color: var(--accent-purple);
  color: #ffffff;
  transform: translateY(-1px);
}

.ai-suggestion-chip.empty {
  color: var(--text-secondary);
  cursor: default;
  background: transparent;
  border: 1px dashed var(--border-color);
}

/* ==========================================
   TOGGLE SWITCH (COPILOTO IA)
   ========================================== */
.sidebar-toggle-row {
  display: flex;
  align-items: center;
}

.sidebar-toggle-label {
  display: flex;
  justify-content: space-between;
  align-items: center;
  width: 100%;
  cursor: pointer;
  font-size: 12px;
  font-weight: 500;
  color: var(--text-secondary);
  user-select: none;
}

.toggle-switch-container {
  position: relative;
  display: inline-flex;
  align-items: center;
  width: 34px;
  height: 18px;
  flex-shrink: 0;
}

.toggle-switch-input {
  opacity: 0;
  width: 0;
  height: 0;
  position: absolute;
}

.toggle-switch-track {
  position: absolute;
  inset: 0;
  border-radius: 18px;
  background: var(--bg-tertiary);
  border: 1px solid var(--border-color);
  transition: background 0.25s;
  cursor: pointer;
}

.toggle-switch-track::after {
  content: "";
  position: absolute;
  width: 12px;
  height: 12px;
  border-radius: 50%;
  background: var(--text-secondary);
  top: 50%;
  left: 2px;
  transform: translateY(-50%);
  transition: left 0.2s, background 0.2s;
}

.toggle-switch-input:checked + .toggle-switch-track {
  background: var(--accent-purple);
  border-color: var(--accent-purple);
}

.toggle-switch-input:checked + .toggle-switch-track::after {
  left: 18px;
  background: #ffffff;
}

/* ==========================================
   BOTÓN SECUNDARIO DE NAV (SIDEBAR)
   ========================================== */
.nav-item-secondary {
  width: 100%;
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 7px 10px;
  background: var(--bg-tertiary);
  border: 1px solid var(--border-color);
  border-radius: 8px;
  color: var(--text-secondary);
  font-size: 11.5px;
  font-weight: 500;
  cursor: pointer;
  transition: all 0.2s;
  font-family: inherit;
}

.nav-item-secondary:hover {
  background: rgba(138, 43, 226, 0.08);
  border-color: var(--accent-purple);
  color: var(--text-main);
}

/* ==========================================
   MODAL EDITOR RESPUESTAS RÁPIDAS
   ========================================== */
.modal-backdrop {
  position: fixed;
  inset: 0;
  background: rgba(0, 0, 0, 0.65);
  backdrop-filter: blur(4px);
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 200;
}

.modal-box {
  background: var(--bg-secondary);
  border: 1px solid var(--border-color);
  border-radius: 16px;
  width: 560px;
  max-width: 95vw;
  max-height: 85vh;
  display: flex;
  flex-direction: column;
  box-shadow: 0 20px 60px rgba(0, 0, 0, 0.5);
  overflow: hidden;
}

.modal-header {
  padding: 18px 22px;
  border-bottom: 1px solid var(--border-color);
  display: flex;
  justify-content: space-between;
  align-items: center;
  flex-shrink: 0;
}

.modal-header h3 {
  font-size: 15px;
  font-weight: 700;
  color: var(--text-main);
}

.modal-body {
  padding: 20px 22px;
  overflow-y: auto;
  flex: 1;
}

.modal-desc {
  font-size: 12px;
  color: var(--text-secondary);
  margin-bottom: 18px;
  line-height: 1.6;
}

.modal-desc code {
  background: var(--bg-tertiary);
  padding: 1px 5px;
  border-radius: 4px;
  font-size: 11px;
  color: var(--accent-purple);
}

/* Items individuales de respuesta en el editor */
.qr-item {
  background: var(--bg-tertiary);
  border: 1px solid var(--border-color);
  border-radius: 10px;
  padding: 12px 14px;
  margin-bottom: 10px;
  display: flex;
  flex-direction: column;
  gap: 8px;
  transition: border-color 0.2s;
}

.qr-item:hover {
  border-color: rgba(255, 255, 255, 0.15);
}

.qr-item-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
}

.qr-item-shortcut {
  font-size: 11px;
  font-weight: 700;
  color: var(--accent-purple);
  background: rgba(138, 43, 226, 0.1);
  padding: 2px 8px;
  border-radius: 4px;
  border: 1px solid rgba(138, 43, 226, 0.2);
}

.qr-item-label-input {
  font-size: 12px;
  font-weight: 600;
  color: var(--text-main);
  background: transparent;
  border: none;
  border-bottom: 1px dashed var(--border-color);
  outline: none;
  width: 100%;
  padding: 2px 0;
  font-family: inherit;
}

.qr-item-label-input:focus {
  border-bottom-color: var(--accent-purple);
}

.qr-item-text-input {
  font-size: 11.5px;
  color: var(--text-main);
  background: rgba(0, 0, 0, 0.1);
  border: 1px solid var(--border-color);
  border-radius: 6px;
  padding: 8px 10px;
  width: 100%;
  resize: vertical;
  font-family: inherit;
  line-height: 1.5;
  outline: none;
  min-height: 56px;
}

.qr-item-text-input:focus {
  border-color: var(--accent-purple);
}

.qr-item-actions {
  display: flex;
  gap: 6px;
  align-items: center;
  justify-content: flex-end;
}

.btn-save-qr {
  font-size: 10.5px;
  padding: 4px 10px;
  border-radius: 5px;
  background: var(--accent-purple);
  color: #fff;
  border: none;
  cursor: pointer;
  font-weight: 600;
  font-family: inherit;
  transition: opacity 0.2s;
}

.btn-save-qr:hover { opacity: 0.85; }

.btn-delete-qr {
  font-size: 10.5px;
  padding: 4px 10px;
  border-radius: 5px;
  background: transparent;
  color: var(--text-secondary);
  border: 1px solid var(--border-color);
  cursor: pointer;
  font-family: inherit;
  transition: all 0.2s;
}

.btn-delete-qr:hover {
  background: rgba(220, 60, 60, 0.1);
  border-color: #dc3c3c;
  color: #dc3c3c;
}

.quickreply-add-form {
  margin-top: 22px;
  padding-top: 18px;
  border-top: 1px solid var(--border-color);
}

.quickreply-add-form h4 {
  font-size: 13px;
  font-weight: 600;
  color: var(--text-main);
  margin-bottom: 14px;
}

/* ==========================================
   DIRECTORIO DE CONTACTOS
   ========================================== */
.dir-toolbar {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 14px 20px;
  border-bottom: 1px solid var(--border-color);
  flex-wrap: wrap;
  flex-shrink: 0;
}

.dir-search-box {
  display: flex;
  align-items: center;
  gap: 8px;
  background: var(--bg-tertiary);
  border: 1px solid var(--border-color);
  border-radius: 8px;
  padding: 6px 12px;
  flex: 1;
  min-width: 200px;
}

.dir-search-box input {
  background: transparent;
  border: none;
  outline: none;
  font-size: 12px;
  color: var(--text-main);
  font-family: inherit;
  width: 100%;
}

.dir-search-box input::placeholder { color: var(--text-secondary); }

.dir-total-count {
  font-size: 11px;
  color: var(--text-secondary);
  font-weight: 500;
  white-space: nowrap;
  margin-left: auto;
}

.dir-table-wrapper {
  overflow: auto;
  flex: 1;
  padding: 0;
}

.dir-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 12px;
}

.dir-table thead tr {
  background: rgba(0, 0, 0, 0.12);
  position: sticky;
  top: 0;
  z-index: 1;
}

.dir-table th {
  padding: 10px 14px;
  text-align: left;
  font-size: 10.5px;
  font-weight: 700;
  color: var(--text-secondary);
  text-transform: uppercase;
  letter-spacing: 0.5px;
  border-bottom: 1px solid var(--border-color);
  white-space: nowrap;
}

.dir-table td {
  padding: 11px 14px;
  border-bottom: 1px solid rgba(255, 255, 255, 0.04);
  vertical-align: middle;
  color: var(--text-main);
}

.dir-table tbody tr { transition: background 0.15s; }
.dir-table tbody tr:hover { background: rgba(255, 255, 255, 0.03); }

.dir-contact-name {
  font-weight: 600;
  font-size: 12.5px;
  display: flex;
  align-items: center;
  gap: 8px;
}

.dir-avatar {
  width: 28px;
  height: 28px;
  border-radius: 50%;
  background: linear-gradient(135deg, var(--accent-purple), #7c3aed);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 11px;
  font-weight: 700;
  color: white;
  flex-shrink: 0;
}

.dir-phone { font-family: monospace; font-size: 11px; color: var(--text-secondary); }

.dir-last-msg {
  max-width: 200px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  font-size: 11px;
  color: var(--text-secondary);
}

.dir-msg-count { text-align: center; font-size: 11px; font-weight: 700; color: var(--text-secondary); }

.dir-actions { display: flex; gap: 6px; align-items: center; }

.btn-dir-chat {
  background: var(--accent-purple);
  color: #fff;
  border: none;
  border-radius: 6px;
  padding: 5px 10px;
  font-size: 11px;
  font-weight: 600;
  cursor: pointer;
  font-family: inherit;
  transition: opacity 0.2s;
  white-space: nowrap;
}
.btn-dir-chat:hover { opacity: 0.85; }

.dir-status-badge {
  display: inline-block;
  padding: 2px 8px;
  border-radius: 10px;
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.3px;
}

.dir-status-pending  { background: rgba(234,179,8,0.12); color: #ca8a04; border: 1px solid rgba(234,179,8,0.25); }
.dir-status-working  { background: rgba(59,130,246,0.1); color: #3b82f6; border: 1px solid rgba(59,130,246,0.25); }
.dir-status-finished { background: rgba(34,197,94,0.1); color: #16a34a; border: 1px solid rgba(34,197,94,0.25); }
.dir-status-rejected { background: rgba(239,68,68,0.1); color: #dc2626; border: 1px solid rgba(239,68,68,0.25); }

.dir-empty-state {
  text-align: center;
  padding: 60px 20px;
  color: var(--text-secondary);
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 12px;
  font-size: 13px;
}

.badge-dir {
  background: rgba(34,197,94,0.15);
  color: #16a34a;
  border: 1px solid rgba(34,197,94,0.3);
}

#view-directorio-panel {
  display: flex;
  flex-direction: column;
}

/* ==========================================
   NUEVAS FUNCIONALIDADES: Badges, Notas, Tags, Upload
   ========================================== */

/* Botones de acción en el input de chat (adjuntar, nota) */
.chat-action-btn {
  background: transparent;
  border: none;
  cursor: pointer;
  padding: 6px;
  border-radius: 6px;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: background-color 0.2s, color 0.2s;
  flex-shrink: 0;
}
.chat-action-btn:hover {
  background-color: var(--bg-secondary);
  color: var(--accent-purple) !important;
}

/* Modo Nota Interna activo — borde ámbar en el wrapper */
.free-text-input-wrapper.note-mode-active {
  border-color: #f59e0b !important;
  background-color: rgba(245, 158, 11, 0.05) !important;
}
.free-text-input-wrapper.note-mode-active textarea {
  color: #d97706;
}
#btn-toggle-note-mode.note-mode-active {
  color: #f59e0b !important;
  background-color: rgba(245, 158, 11, 0.12);
}

/* Burbuja de Nota Interna */
.message-row.row-note {
  justify-content: center;
}
.message-row.row-note .message-bubble {
  background-color: rgba(245, 158, 11, 0.12);
  border: 1px dashed #f59e0b;
  color: #92400e;
  max-width: 80%;
  font-style: italic;
}
.theme-dark .message-row.row-note .message-bubble,
.theme-dark-pro .message-row.row-note .message-bubble {
  color: #fbbf24;
}
.note-badge {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  font-size: 9px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: #f59e0b;
  margin-bottom: 4px;
}

/* Badge de no leídos en la lista de chats */
.unread-badge {
  background-color: #22c55e;
  color: #fff;
  font-size: 10px;
  font-weight: 700;
  border-radius: 10px;
  min-width: 18px;
  height: 18px;
  padding: 0 5px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  margin-left: auto;
  flex-shrink: 0;
  animation: pulse-badge 2s ease-in-out infinite;
}
@keyframes pulse-badge {
  0%, 100% { transform: scale(1); }
  50% { transform: scale(1.12); }
}

/* Etiquetas / Tags */
.tags-container {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-bottom: 10px;
  min-height: 24px;
}
.tag-chip {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  background: linear-gradient(135deg, rgba(139,92,246,0.15), rgba(99,102,241,0.15));
  border: 1px solid rgba(139,92,246,0.35);
  color: var(--accent-purple);
  font-size: 11px;
  font-weight: 600;
  padding: 3px 8px;
  border-radius: 20px;
  cursor: default;
}
.tag-chip-remove {
  background: none;
  border: none;
  color: var(--accent-purple);
  cursor: pointer;
  font-size: 12px;
  padding: 0;
  line-height: 1;
  opacity: 0.7;
  transition: opacity 0.15s;
}
.tag-chip-remove:hover { opacity: 1; }

.tags-preset-row {
  display: flex;
  flex-wrap: wrap;
  gap: 5px;
  align-items: center;
}
.tag-preset-label {
  font-size: 10px;
  color: var(--text-muted);
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.5px;
}
.tag-preset-btn {
  background: var(--bg-tertiary);
  border: 1px solid var(--border-color);
  color: var(--text-secondary);
  font-size: 10px;
  padding: 3px 7px;
  border-radius: 12px;
  cursor: pointer;
  transition: all 0.15s;
}
.tag-preset-btn:hover {
  background: var(--accent-purple);
  color: #fff;
  border-color: var(--accent-purple);
}
.tag-preset-btn.already-added {
  opacity: 0.4;
  cursor: default;
  pointer-events: none;
}



.tag-custom-row {
  display: flex;
  gap: 8px;
  margin-top: 8px;
  align-items: center;
}
.tag-custom-input {
  flex: 1;
  background: var(--bg-tertiary);
  border: 1px solid var(--border-color);
  color: var(--text-primary);
  font-size: 11px;
  padding: 6px 10px;
  border-radius: 6px;
  outline: none;
  transition: border-color 0.2s;
}
.tag-custom-input:focus {
  border-color: var(--accent-purple);
}
.tag-add-btn {
  background: var(--bg-secondary);
  color: var(--text-secondary);
  border: 1px solid var(--border-color);
  font-size: 11px;
  padding: 6px 10px;
  border-radius: 6px;
  cursor: pointer;
  display: flex;
  align-items: center;
  gap: 4px;
  transition: all 0.2s;
}
.tag-add-btn:hover {
  background: var(--accent-purple);
  color: #fff;
  border-color: var(--accent-purple);
}

/* AI Proactive Toast Styles */
.ai-toast {
  background: rgba(255, 255, 255, 0.95);
  backdrop-filter: blur(10px);
  border-left: 4px solid #10b981;
  border-radius: 8px;
  box-shadow: 0 10px 25px rgba(0,0,0,0.1);
  padding: 15px 20px;
  width: 350px;
  animation: slideInRight 0.5s ease-out forwards;
  pointer-events: auto;
  position: relative;
  overflow: hidden;
}

.ai-toast.fade-out {
  animation: fadeOutRight 0.5s ease-in forwards;
}

.ai-toast-header {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-bottom: 8px;
  font-weight: 600;
  color: #0f172a;
}

.ai-toast-icon {
  background: #d1fae5;
  color: #10b981;
  border-radius: 50%;
  width: 24px;
  height: 24px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 14px;
}

.ai-toast-body {
  color: #475569;
  font-size: 13px;
  line-height: 1.5;
}

@keyframes slideInRight {
  from { transform: translateX(100%); opacity: 0; }
  to { transform: translateX(0); opacity: 1; }
}

@keyframes fadeOutRight {
  from { transform: translateX(0); opacity: 1; }
  to { transform: translateX(100%); opacity: 0; }
}

.insight-card {
  background: #f8fafc;
  border: 1px solid #e2e8f0;
  border-radius: 6px;
  padding: 12px;
}
.insight-date {
  font-size: 11px;
  color: #94a3b8;
  margin-bottom: 4px;
}
.insight-text {
  font-size: 13px;
  color: #334155;
  line-height: 1.4;
}